Frequently Asked Questions

Degmen helps individuals and businesses access Türkiye through parcel forwarding, shopping assistance, product sourcing, and practical local support.

Create a Degmen account and you will receive your personal warehouse address in Türkiye. You can use this address when placing orders on Turkish websites.

You can shop from Turkish websites that accept your payment method and can deliver to our warehouse address in Türkiye. Store availability, prices, returns, and policies are determined by each retailer.

We record your parcel, check its weight, update its status, and prepare it for the next stage of shipment to Iraq.

Shipping is calculated using the applicable Degmen rate and your parcel’s chargeable weight. You can use our Shipping Calculator to estimate the cost before shipping.

Yes. The minimum chargeable weight is 1 kg. Parcels weighing less than 1 kg are charged as 1 kg.

No. Erbil is part of our shipping route, but your parcel can continue to your selected destination in Iraq through the available local delivery service.

Yes. You can use Degmen Tracking to check the latest available status of your parcel as it moves through the delivery process.

Yes. If you need assistance with shopping or purchasing in Türkiye, contact us and explain what you need. Any applicable service fee will be discussed with you before we proceed.

Yes. We can assist wholesalers and businesses with finding products and suppliers in Türkiye, as well as local communication and sourcing support.

No. We aim to keep our pricing clear. We do not add hidden commissions from third-party products or services. If Degmen charges a service fee for assistance, it will be discussed and agreed with you before we proceed.

Yes. We can provide practical assistance in Istanbul, including support related to shopping and hospital visits or arrangements. Contact us with your requirements so we can confirm how we can help.