Privacy Policy

Last updated: August 2026

Degmen respects the privacy of its customers and website visitors.

This Privacy Policy explains how Degmen collects, uses, stores, and shares personal information when you use the Degmen website, customer portal, parcel-forwarding services, shopping or sourcing assistance, and related services.

Our principle is simple:

Degmen does not sell your personal information. We do not share your personal information for unrelated advertising or commercial purposes. Information is only used or shared where reasonably necessary to provide our services, operate and protect our systems, comply with applicable requirements, or when you authorize us to do so.

1. Information We May Collect

The information we collect depends on how you use Degmen.

Account Information

When you create or use a Degmen account, we may collect information such as:

name;
email address;
telephone number;
account identifier;
account language;
login and account security information; and
other information necessary to create and manage your account.

Delivery and Address Information

To provide shipping and delivery services, we may collect information such as:

destination country;
city;
delivery address where required;
telephone number;
recipient information; and
information required by a transportation or delivery provider.

Parcel and Shipment Information

When Degmen receives or processes a parcel, we may record information such as:

customer identifier;
parcel identifier;
seller or shipment information where available;
tracking number;
physical weight;
parcel dimensions;
volumetric weight;
chargeable weight;
shipping rate;
shipping price;
payment status;
shipment status;
destination information; and
delivery or tracking information.

Communications

When you contact Degmen through email, WhatsApp, the website, or another support channel, we may keep relevant communications and information necessary to respond to your request and provide customer support.

Technical Information

When you use the Degmen website or customer portal, our website, hosting provider, security systems, or other necessary technical services may process basic technical information such as:

IP address;
browser or device information;
date and time of access;
security and error logs; and
information necessary for website functionality, security, and troubleshooting.

2. Why We Use Your Information

Degmen uses personal information only for legitimate purposes related to operating and providing its services.

These purposes may include:

creating and managing customer accounts;
identifying parcels received at the Degmen warehouse;
calculating shipping charges;
confirming payments;
preparing parcels for shipment;
arranging international transportation;
arranging local delivery where applicable;
providing parcel and shipment tracking;
communicating shipment updates;
responding to customer questions;
providing shopping or sourcing assistance requested by the customer;
preventing fraud, abuse, or unauthorized access;
protecting Degmen customers, systems, and services;
maintaining operational and financial records; and
complying with applicable legal, customs, transportation, or government requirements.

We do not use personal information for purposes that are unrelated to Degmen services without an appropriate reason or permission.

3. We Do Not Sell Personal Information

Degmen does not sell, rent, or trade customers’ personal information.

Customer information is not sold to advertisers, data brokers, marketing companies, or unrelated businesses.

Degmen does not provide customer information to another company simply so that company can advertise its products or services to Degmen customers.

4. When Information May Be Shared

Providing an international logistics service sometimes requires limited information to be provided to another party.

Degmen may share only the information reasonably necessary for the relevant purpose.

This may include sharing necessary information with:

Transportation and Delivery Providers

A carrier or delivery provider may require information such as the recipient’s name, telephone number, destination, address, or parcel information to transport or deliver a shipment.

We provide only information reasonably necessary to perform the requested transportation or delivery service.

Payment and Financial Service Providers

Where an external payment or financial service provider is used, information necessary to process, confirm, or reconcile a payment may be processed by that provider.

Degmen does not require access to information that is unnecessary for providing the relevant payment service.

Hosting and Technical Service Providers

Service providers that operate or protect necessary website, email, hosting, security, backup, or infrastructure services may technically process information as part of providing those services.

They are not provided customer information for unrelated advertising or marketing purposes.

Customs, Government and Legal Authorities

Degmen respects the applicable laws, customs requirements, and transportation rules of the countries involved in its services.

Information may therefore be provided to customs authorities, government authorities, courts, law-enforcement authorities, or other authorized parties when required by applicable law or when reasonably necessary to comply with a lawful requirement.

Service Providers Necessary to Complete Your Request

If another service provider is reasonably necessary to complete a service specifically requested by the customer, Degmen may provide the minimum information reasonably necessary for that provider to perform its part of the service.

We do not treat this operational sharing as permission for the receiving party to use your information for unrelated purposes.

5. Data Minimization

Degmen aims to collect and use only information reasonably necessary for providing and supporting its services.

When information must be provided to a transportation provider, delivery provider, authority, or other necessary service provider, we aim to provide only the information required for the relevant purpose.

We do not intentionally collect personal information merely because it may be useful in the future.

6. International Services and Data

Degmen provides services involving more than one country.

Because a shipment may travel internationally, information necessary to complete that shipment may also need to be processed or communicated across countries.

For example, destination and recipient information may need to be provided to an international transportation provider or local delivery provider.

Where this is necessary, Degmen limits the information shared to what is reasonably required to provide the service or comply with applicable requirements.

7. Payment Information

Degmen may record information necessary to determine whether a payment has been requested, received, confirmed, or associated with a particular parcel or shipment.

Where payments are processed through an independent payment provider, sensitive payment credentials may be handled directly by that provider rather than stored by Degmen.

Degmen does not intentionally collect or store complete payment-card credentials unless this is necessary and appropriately supported by the payment system being used.

8. Account Security

Degmen takes reasonable technical and organizational measures to protect customer information and customer accounts.

Customers are also responsible for protecting their account credentials.

Customers should:

use a secure password;
avoid sharing login credentials;
protect access to their email and devices; and
contact Degmen if they believe their account has been accessed without authorization.

No internet-connected system can guarantee absolute security, but Degmen works to reduce reasonable security risks and protect the information entrusted to us.

9. How Long We Keep Information

Degmen keeps personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required for legitimate operational, accounting, security, dispute-resolution, or legal purposes.

Different types of information may need to be retained for different periods.

When information is no longer reasonably required, Degmen may delete, anonymize, or securely dispose of it, subject to applicable legal requirements and technical limitations such as legitimate backup retention.

10. Customer Choices and Requests

Customers may contact Degmen if they want to:

ask what personal information Degmen maintains about them;
correct inaccurate account information;
update their contact information;
request deletion of information where applicable;
ask questions about how their information is used; or
raise a privacy concern.

Some information may need to be retained where necessary to complete an active service, maintain required transaction or shipment records, prevent fraud, resolve disputes, or comply with applicable law.

Degmen will handle privacy requests in accordance with applicable legal requirements.

11. Cookies and Necessary Website Technologies

The Degmen website may use cookies or similar technologies necessary for functions such as:

customer login;
account sessions;
website security;
language preferences;
essential website functionality; and
remembering necessary user settings.

If Degmen later introduces non-essential analytics, advertising, or other tracking technologies, this Privacy Policy and any applicable consent mechanism should be updated accordingly.

12. Third-Party Websites

The Degmen website may contain links to external websites, such as stores, social-media services, transportation providers, or other third-party services.

Degmen does not control the privacy practices of independent third-party websites.

Customers should review the privacy policies of those services when providing information directly to them.

13. Children’s Privacy

Degmen services are not intended to knowingly collect personal information directly from children where parental or legal authorization would be required under applicable law.

If Degmen becomes aware that personal information has been collected in circumstances that do not comply with applicable requirements, appropriate steps may be taken to address it.

14. Legal and Regulatory Compliance

Degmen respects applicable privacy, data-protection, customs, transportation, and other legal requirements relevant to its services.

Where applicable law provides customers with additional privacy rights, those rights are not removed by this Privacy Policy.

Nothing in this Privacy Policy is intended to limit rights that cannot legally be limited.

15. Changes to This Privacy Policy

Degmen may update this Privacy Policy when its services, systems, service providers, operational practices, or applicable legal requirements change.

The current version will be published on this page together with the latest update date.

Material changes should be communicated where required by applicable law.

16. Contact Us

If you have questions, requests, or concerns about privacy or how Degmen handles personal information, please contact:

Degmen
Istanbul, Türkiye
Email: support@degmen.com
Website: degmen.com

Degmen’s privacy commitment: We use customer information to provide and protect the services our customers request. We do not sell customer information, and we do not share it with unrelated parties for their own advertising or commercial purposes. be checked through an automated spam detection service.